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Web Ticket Management System (WebTMS) Web Ticket Management System (WebTMS)

 

About WTMS

UNCC is pleased to announce the WebTMS (Ticket Management System). This program is available to all Tier One members in Colorado. At the beginning of January, 2013, an approximate one-hundred seventy (170) Tier One members are using this great new tool. The WebTMS product will assist organizations in receiving, storing and archiving their locate requests. The hardware for the program resides at UNCC, thus eliminating the cost to the member.

How WTMS works

Locate information, received through WebTMS, is managed by the Tier One Member, customizing its' needs, within the bounds of WebTMS programming. They can select administrators, set up multiple users, see a display for dispatchers and make multiple choices through in-house organizing. UNCC maintains the hardware/server at the Golden office, while the Tier One Member utilizing the program is able to control its' use.

General Information

Archives are generated on the 1st of each month. If the last sequence date in the archive is less than 1 month old, then the archive is not 'Final' and will be regenerated when the last sequence date is at least 1 month old. This is done so that ticket responses at the end of each month are captured in the final archive version. The server generates archives between 1AM and 5AM. Archives listed 'Waiting to be processed' will be processed during that time slot. In some cases, it may take the system 2 days to generate all archives for all users, especially January 1 and February 1, when yearly archives are also generated and then re-generated.

Archiving

Archives are in Microsoft Access MDB format. Each archive contains all ticket data for their specified sequence date range, as well as all Auto-Assign, Local-Area, Positive Responses and/or grid selections.

Retention

One (1) year of data is actively stored for each member. At the end of the first ninety (90) days, a notice to archive the first thirty (30) days of locate information is sent as a reminder. An archive tool is provided through WebTMS. The Tier One Member can transfer this information to the storage of their choice.

Tickets

The ticket archives can be stored in any media of your choice (i.e. CD/DVD, external hard drive or database server). Downloading all archives and the preservation of the data is the responsibility of the member/user.

Application

The UNCC WebTMS (Ticket Management System) electronically stores UNCC locate requests received from excavators and allows Tier One members to manage the locate requests using the internet or internet web based access. The server that maintains the locate request and related information resides at and is maintained at UNCC. Learn More

User Guide

WebTMS can be launched either from the WebTMS web page, which requires initial setup for . NET and Internet Explorer, or by running WebTMS from a locally installed copy. Running the WebTMS client application from a web page is straight forward; simply click the link "Run WebTMS directly from your browser. Learn More

Sign up and session dates Sign up and session dates

Demonstration and Training Information Demonstration and Training Information

All sessions are delivered online

Sessions are 09:00am to 11:00am

Call (303) 205-6374 for more information

Sign up for a session today! Sign up for a session today!

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Add a date to your calendar Add a date to your calendar

JUN 19
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

19-06-2014 15:00:00 19-06-2014 17:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY
JUL 17
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

17-07-2014 15:00:00 17-07-2014 17:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY
AUG 21
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

21-08-2014 15:00:00 21-08-2014 17:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY
SEP 18
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

18-09-2014 15:00:00 18-09-2014 17:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY
OCT 16
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

16-10-2014 15:00:00 16-10-2014 17:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY
NOV 20
 
 

WebTMS Demo Location: Online
When: 9 AM - 11 AM

20-11-2014 16:00:00 20-11-2014 18:00:00 09 Online demonstration of the WebTMS General overview of the Web Ticket Management System Online Member Services member-services@co811.org false DD/MM/YYYY

 

WebTMS - Web Ticket Management System

UNCC is pleased to announce the WebTMS (Ticket Management System).  This program is available to all Tier One members in Colorado. At the beginning of January, 2013, an approximate one-hundred seventy (170) Tier One members are using this great new tool.

The WebTMS product will assist organizations in receiving, storing and archiving their locate requests.  The hardware for the program resides at UNCC, thus eliminating the cost to the member.  The use of WebTMS provides the following features:

  • Locate information, received through WebTMS, is managed by the Tier One Member, customizing its' needs, within the bounds of WebTMS programming.  They can select administrators, set up multiple users, see a display for dispatchers and make multiple choices through in-house organizing.  UNCC maintains the hardware/server at the Golden office, while the Tier One Member utilizing the program is able to control its' use.
  • One (1) year of data is actively stored for each member.  At the end of the first ninety (90) days, a notice to archive the first thirty (30) days of locate information is sent as a reminder.  An archive tool is provided through WebTMS.  The Tier One Member can transfer this information to the storage of their choice.
  • Full locate information is received with added features of seeing a visual of the map processed by an UNCC employee at the time the locate is taken.  This map can be viewed to assist field personnel.
  • WebTMS is automatically bridged to the new Positive Response Tool.  When closing out the locate within the TMS system and selecting the needed Positive Response choice, it will be linked to the Positive Response Tool and the responses will be posted to the excavators directly, if an e-mail address or fax number is provided on the locate request.  Should that information not be available, the excavator can still retrieve the response at the UNCC website or utilize the toll-free number for Positive Response through our IVR solution.
  • WebTMS has been purchased from our software company, Norfield Data Products, and is available at no cost to the Tier One Members.
  • A second WebTMS server has been deployed and is currently on-line to ensure data availability and preservation.

There are many great features of WebTMS. Contact Melany Wellensiek or Carla Sanchez to join us at UNCC for monthly presentations. You can also RSVP in the WebTMS page on our site, www.co811.org.  To encourage Tier One members state-wide to participate in the presentations and eliminate the need  to travel, a WebEx presentation will be given simultaneously during the monthly meetings.

YOU WILL WANT TO USE THIS PRODUCT AFTER SEEING ITS' GREAT FEATURES!

 

Click here to enter the WebTMS webpage

 

Click here for WebTMS RESOURCES

 


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