Ticket Research



Ticket Research Fees

Colorado 811 Policy for Ticket Information Research Request and Data Retention

Note: Sketches and

1. Download, Print, and Sign the following form:

Acknowledgement of Research Fees Form

2. Fax or Mail Completed Form to:

Colorado 811

Attn: Jacquelyn McClure (only if civil action is involved)

16361 Table Mountain Pkwy

Golden, Colorado. 80403

Phone: (303) 205-6314

Fax: (303) 234-1712

Email: [email protected]

Colorado 811 (CO811) is committed to providing the best customer service possible to both our facility members, the excavation community and the public. In order to assure that our members and excavators are receiving the highest level of service, it is essential that CO811 adopt a policy that establishes procedures for processing requests for information.



Ticket Research Fee Structure

All fees for research are based upon the reseach of records pertaining to a single locate ticket.  All locate tickets are given a unique number.  Professional and homewonser excavators as well as contract locating services are subject to the following research fees and fee structure:

Research performed with the ticket number provided by the requestor, date of location, and location provided with the research request:

$40.00 for the first one hour and $30.00 for each half hour thereafter

.

Research performed without the ticket number being provided by the requestor, date of excavation and location being provided:

$50.00 for the first one hour and $40.00 for each half hour thereafter

Voice recording data reseach is an addition to all other charges and is a minimum of $40.00 per recording.  Each ticket is one recording.  All other research requests are serviced at $50.00 an hour.

Colorado 811 reserves the right to require payment in advance.  The advance payment will be based on its estimate of the total research cost likely to be incurred.

If you have any questions or concerns regarding the above policy, please contact Jacquelyn McClure at 303-205-6314.



Requesting Ticket Research

Reseach requests from a requesting party must be submitted using the online form at www.co811.org.  Excavators and homeowners who do not have access to the Internet may request research services through CO811's research voice mailbox available through the published number.  Requestors must provide a ticket number and associated date and location information for a specific locate request to facilitate the research process.

Utility Notification Center of Colorado also known as Colorado 811 (CO811) is not a governmental or quasi-governmental agency.  CO811 is a Not for Profit or Non-profit Corporation organized under the laws of the State of Colorado.  Laws referred to as "Freedom of Information Act" or "Colorado Open Records Act" do not apply to CO811.

CO811 will not release information related to locate tickets or notifications to anyone who is not a member of CO811.  Members may only receive information related to locate tickets affecting the member's facility.  Non-members may only obtain information related to locate tickets or notifications by the use of the subpoena process available through the State and Federal courts.

Colorado law permits CO811 to charge a reasonable fee for the production of any documents requested through the use of the subpoena process.  A subpoena must be served upon CO811 as provided by law.  Information requested by the use of a subpoena will only be provided if the requestor pays the reasonable charges or fees associated with production of the requested information prior to CO811 producing the information that is requested.  The requestor will be given an estimate of the charges prior to production of the information and the requestor must agree in writing to pay such charges before any documents will be released to the requestor.

Please contact Jose Espino at CO811 for further information if the use of a subpoena is contemplated.

Data Retention

Locate requests, records related to transmission of locate requests and voice recordings are generally retained for a four (4) year period. This information is stored and accessible by CO811 on the following media:

Information

Media Access Duration Archive
OCARS Pro Requests & Transmissions Data Hard disk Online-Internet & In-house 1st 60 days Copied to Backup Media
OCARS Pro Requests & Transmissions Data Backup CD-R 600MB WORM device End of each month Stored both In-house and offsite at bank
Voice Recordings DVD 5GB In-house only Daily, Weekly In-hous




The following chart summarizes the services available to CO811 members, excavators, or the public:

  TIER I TIER II Professional or Home Excavator Home Owner Contract Locator via TIER I Fax WTE
Referred to Utility       X      
VERBAL (confirmation) X X X        
E-MAIL (confirmation) X           X
FAX (confirmation) X         X  
TICKET (hardcopy) X            
VOICE RECORDING X            


Response Time

The response time to research requests varies depending upon the call volume at the time of the request. During the months of October through February, the general time frame is usually five (5) business days. From March through September, research may take one (1) to three (3) weeks. Research is provided on a first-in/first-out (FIFO) basis. Research related to emergencies and litigation has priority and CO811 will make every reasonable effort to respond by the specified court date.



Current Entitlements

The following sections outline the research services provided to Tier I members, Tier II members, excavators, homeowners, and contract locate services.

Tier I Membership:

* All research requests must be submitted by using www.co811.org or the voice mailbox

* Ticket and transmission information and voice recordings usually are retained for a period of four (4) years and if in existence will be provided to Tier 1 members at no charge

* Internet research is available during the first 60 days after the date of a locate request. CO811 administration should be contacted for access privileges

* A research request is limited to the existing members listed on the locate ticket

* All ticket information is subject to production in a court of law provided a subpoena is served upon CO811. A fee may be charged to a party who subpoenas information

* NOTE: Sketches and Drawings provided by locators are not maintained or available from CO811.

Tier II Membership:

* The Tier II membership category specifies that Tier II members are responsible for processing and maintaining their own locate information and Tier II members by election waive the CO811 full-service and Tier I services

* All research requests must be submitted by using www.co811.org or the voice mailbox

* Ticket information and voice recordings are generally retained for a period of four (4) years and a verbal confirmation is provided to Tier II members subject to a research fee

* Ticket information is subject to production in a court of law provided a subpoena is served upon CO811 and the research fee is paid. A fee may be charged to a party who subpoenas information.

* NOTE: Sketches and Drawings provided by locators are not maintained or available from CO811.

Professional and Homeowner Excavators:

* Professional and homeowners excavators may only request research specific to their locate ticket(s)

A research request must be submitted by using www.co811.org or the voice mailbox

Verbal confirmation of a locate request is provided if the request is made within sixty (60) days of the ticket's locate-by-date - there is no charge for this service

Ticket information and voice recordings generally are retained for a period of four (4) years and a verbal confirmation will be provided to excavators for requests beyond 60 days subject to a research fee

CO811 retains the right to limit the amount of research requests it will honor

* NOTE: Sketches and Drawings provided by locators are not maintained or available from CO811.

Homeowners:

* Research requests by homeowners who did not request a locate and have locate markings on their property are referred to the utility owner

Research requests are not serviced

Contract Locate Services:

* Contract locate services can only request research through the Tier I member(s) that used their services

Research requests are not serviced



Ticket Research Information

CO811 acquires and retains information in several formats. The following lists the types of records, which are retained by CO811.

Voice Data:

* All calls are recorded for documentation purposes at UNCC. Voice recordings are usually retained for a four (4) year period. The recordings confirm information communicated between the caller and CO811.

Hardcopy Ticket Information:

* A hardcopy ticket generated from Ticket Entry will only be distributed to Tier I members and when a subpoena is issued to CO811 as part of a litigation process.