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Email Service Outage
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We are experiencing an email service outage. If you need to contact a department directly, please call one of the phone numbers listed on our website https://colorado811.org/about-us. For general questions, please call (303) 232-1991.

11:25am – Email service outage: our email is back online. Thank you for your patience.

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By Whitney Nichols
November 2018 CGA Update
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The November 2018 CGA newsletter is now available. Click here to read the latest industry news.

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By Whitney Nichols
DNS Change Notice
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What you need to know…

What are we doing?
Colorado 811 is in the process of migrating our network to a new service provider as we strive towards providing better service and reliability to Colorado. A major step in the process involves moving from our existing IP addresses to new IP addresses. This means that all online services will be migrated to new IP addresses and updating our DNS. It is critically important that your IT department allow internet and network traffic from our new IP address range to traverse your computer network in order to avoid a service disruption.

What is DNS?
The Domain Name System (DNS) converts human readable domain names such as www.colorado811.org into Internet Protocol (IP) addresses like 12.90.60.167. All customers connected to the internet use this service whether they are aware of it or not.

What do you need to do?
All customers need to ensure their PC’s, servers, routers, firewalls, and any other networked devices that require access to Colorado 811 systems via the internet have our new DNS IP address ranges programmed/whitelisted. On 12/16/18 at approximately 10:00 AM, the old DNS IP addresses will be changed. The old IP addresses will start to fail shortly after if you have not prepared. Failure to take action may negatively impact your access to Colorado 811 online services.

What Services are impacted?

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By Whitney Nichols
2018 Legislative Membership Changes Presentation
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Thank you for attending the 2018 Legislative Membership Meeting. If you would like to download the slides, please click here to view the presentation, for a PDF copy of the slides, click here.

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By Whitney Nichols
Holiday Closure – Thanksgiving 2018
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Colorado 811 will be closed Thursday, November 22nd, 2018 for Thanksgiving Day. This means the Contact Center will only process Damage and Emergency Requests on the 22nd. Normal Locate Requests called in on Tuesday, November 20th will be due on Friday, November 23rd at 11:59pm. Normal Locate Requests called in on Wednesday, November 21st will be due on Monday, November 26th at 11:59 pm. For any questions or concerns regarding holiday closures, please contact our front desk at (303) 232-1991.

Reminder to Colorado 811 Members:

  • Mark by (Locate By) dates are not scheduled on any Federal Holiday
  • The phone number for Colorado 811 to call during holiday closures should be the same as your after hours number
  • If your organization is a non-participant in after hours notification, you will not be notified on holidays
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By Whitney Nichols
PHMSA Final Rule on Expanding Natural Gas Transportation in Plastic Pipelines
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U.S. DOT Announces Final Rule to Enhance Public Safety by Expanding Natural Gas Transportation in Plastic Pipelines

WASHINGTON – The U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) today announced the issuance of a Final Rule that amends the Federal Pipeline Safety Regulations for plastic piping systems used in the transportation of natural or other gas. The updates in the final rule are intended to improve safety, allow for the expanded use of plastic pipe products in the transportation of natural or other gas, and allow or require the use of certain materials and practices.

“Advancements in plastic pipe design and manufacturing have resulted in products that are much safer today than they were 20 years ago,” said PHMSA Administrator Skip Elliott.  “These regulatory updates will significantly contribute to advancing public safety.”

The updates which are on public display today’s Federal Register take into consideration the changing technologies and issues affecting plastic pipe. They address concerns with installation and operational safety issues associated with plastic pipe, as observed by federal and state inspectors during routine field activities.  Additionally, several industry petitions received by PHMSA requested that the agency consider regulatory updates for plastic pipe that align with new innovations in manufacturing and design, as well as current best practices in plastic pipe installation.

The Final Rule will only apply to new, repaired, and replaced pipelines.  Regulatory updates include an increased design factor for polyethylene pipe; updated standards governing the use, maximum pressure limits, and diameters for pipelines made of polyamide 11 and 12 thermoplastics; new and expanded standards for the installation of plastic pipe to help mitigate contact with other underground utilities and structures; and several other installation and operational related provisions for plastic pipe and plastic pipe components.

As a result of the Final Rule’s updated design factor, the cost of materials to produce new pipe is estimated to be reduced by 10 percent, resulting in an annual material cost savings of approximately $32 million for transmission, gathering, and distribution operators.

This final rule is effective 60 days after the date of publication in the Federal Register.

The mission of the Pipeline and Hazardous Materials Safety Administration is to protect people and the environment by advancing the safe transportation of energy and other hazardous materials that are essential to our daily lives. PHMSA develops and enforces regulations for the safe operation of the nation’s 2.6 million mile pipeline transportation system and the nearly 1 million daily shipments of hazardous materials by land, sea, and air. Please visit http://phmsa.dot.gov or https://twitter.com/PHMSA_DOT for more information. 

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By Whitney Nichols
2019 Cancellation Ticket Fee Change
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PLEASE NOTE: Effective January 1, 2019, the Colorado 811 Board of Directors approved the transmission rate of $1.42 per transmission.

After feedback from our membership, we have decided to no longer charge a ticket fee for canceled locate tickets. This change will take place on January 1, 2019.  We appreciate you taking the time to give constructive feedback as we utilize this information to enhance and modify our service for all stakeholders.

Please contact Member Services at [email protected] for any membership questions or concerns.
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By Whitney Nichols
Mandatory Positive Response
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Due to legislative changes to the Colorado One Call law posting Positive Responses to locate ticket notifications through Colorado 811 will be mandatory starting January 1, 2019. Along with posting Positive Responses a facility owner/operator will be able to provide the excavator with documentation like additional comments, sketches, pictures and/or maps through Colorado 811 beginning in 2019. Positive Responses must be received by Colorado 811 before the legal locate by date on the locate ticket notification. Colorado 811 offers four different methods to post Positive Responses and meet this requirement.

How do I get started with posting positive responses?

There are four methods available to post Positive Response, they include:

  • Positive Response Website (username and password are required)
  • Colorado 811’s Positive Response 800 number
  • Vendor run Ticket Management System  (username and password are required)
  • WebTMS (provided by Colorado 811)

Please contact Member Services at [email protected] for more information or to get started.

What happens if your company does not post a Positive Response to Colorado 811 by the locate by date?

If Positive Response is not provided to Colorado 811 by the locate by date, Colorado 811 will send an additional Positive Response re-notification to that facility owner/operator. Colorado 811 will continue to send out re-notifications daily until Colorado 811 receives Positive Response from the facility owner/operator. These re-notifications will be charged to the member at the standard ticket transmission fee.

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By Whitney Nichols
October 2018 CGA Update
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The October 2018 CGA newsletter is now available. Click here to read the latest industry news.

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By Whitney Nichols
Holiday Reminder – Columbus Day
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Colorado 811 observes all federal holidays, including Columbus Day. Locate requests processed on October, 4th will be due Tuesday, October 9th at 11:59pm instead of Monday October 8th. For any questions or concerns regarding holiday closures, please contact our front desk at (303) 232-1991.

Reminder to Colorado 811 Members:

  • Mark by (Locate By) dates are NOT scheduled on any Federal Holiday
  • The phone number for Colorado 811 to call during holiday closures should be the same as your after hours number
  • If your organization is a non-participant in after hours notification, you WILL NOT be notified on holidays
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By Whitney Nichols