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Holiday Closure reminder – MLK DAY
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Colorado 811 observes all federal holidays, including Martin Luther King Jr. Day. The observation of federal holidays will require an additional business day in regards to the mark-by-date.

Please review the mark-by-dates for the upcoming holiday below:

Locate requests processed on January 17th will be due Tuesday, January 22nd at 11:59pm
Locate requests processed on January 18th will be due on Wednesday, January 23rd at 11:59pm

Reminder to Colorado 811 Members:

  • Mark by (Locate By) dates are NOT scheduled on any Federal Holiday
  • The phone number for Colorado 811 to call during holiday closures should be the same as your after hours number
  • If your organization is a non-participant in after hours notification, you WILL NOT be notified on holidays
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By Whitney Nichols
Legislative Mandates for 2019
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Colorado 811 is currently working with the State Safety Commission as we develop stakeholder educational training and software enhancements to accommodate the many mandates of C.R.S. 9.1.5.101-108. We expect to accommodate these new types of requests related to the new legislation before the beginning of Dig Season 2019.

Please visit our website regularly and follow our social media sites (Facebook and Twitter) as we strive to accommodate the provisions under the new law.

Questions or concerns can be directed to Director of Damage Prevention, Marty Mead, [email protected].

Thank you,

Colorado 811

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By Whitney Nichols
2018 Holiday Closure Reminder
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Colorado 811 observes all federal holidays, including Christmas Day and New Year’s Day. The observation of federal holidays will require an additional business day in regards to the mark-by-date.

Please review the mark-by-dates for the upcoming holidays below:

  • Locate requests processed on December 21st will be due Wednesday, December 26th at 11:59pm
  • Locate requests processed on December 24th will be due on Thursday, December 27th at 11:59pm
  • Locate requests processed on December 28th will be due on Wednesday, January 2nd at 11:59pm
  • Locate requests processed on December 31st will be due Thursday, January 3rd at 11:59pm

For any questions or concerns regarding holiday closures, please contact our front desk at (303) 232-1991.

Reminder to Colorado 811 Members:

  • Mark by (Locate By) dates are NOT scheduled on any Federal Holiday
  • The phone number for Colorado 811 to call during holiday closures should be the same as your after hours number
  • If your organization is a non-participant in after hours notification, you WILL NOT be notified on holidays
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By Whitney Nichols
Secondary Excavator
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SECONDARY EXCAVATOR ON LOCATE TICKETS 

Starting January 1, 2019 a secondary excavator may be added to the locate tickets for potholing or exposing utilities only. When a secondary excavator is listed by the primary excavator on a locate ticket the secondary excavators contact info will be listed in the fields called “Potholing Company”.

If the primary excavator on the ticket decides to add a secondary excavator for potholing, this information must be added when the ticket is originally created. A secondary excavator cannot be added to the ticket after the ticket is created. 

Recommended facility owner response: The response does not change, post a positive response before the locate-by-date using the Colorado 811 Positive Response system.

Please note: It is the primary excavator’s responsibility to communicate the positive response to the secondary excavator.

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By Whitney Nichols
Membership Transition Infographic
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Click here to download a PDF of the Membership Transition Infographic.

If you have any questions regarding membership, please contact the Colorado 811 Member Services Department at [email protected].

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By Whitney Nichols
Email Service Outage
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We are experiencing an email service outage. If you need to contact a department directly, please call one of the phone numbers listed on our website https://colorado811.org/about-us. For general questions, please call (303) 232-1991.

11:25am – Email service outage: our email is back online. Thank you for your patience.

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By Whitney Nichols
November 2018 CGA Update
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The November 2018 CGA newsletter is now available. Click here to read the latest industry news.

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By Whitney Nichols
DNS Change Notice
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What you need to know…

What are we doing?
Colorado 811 is in the process of migrating our network to a new service provider as we strive towards providing better service and reliability to Colorado. A major step in the process involves moving from our existing IP addresses to new IP addresses. This means that all online services will be migrated to new IP addresses and updating our DNS. It is critically important that your IT department allow internet and network traffic from our new IP address range to traverse your computer network in order to avoid a service disruption.

What is DNS?
The Domain Name System (DNS) converts human readable domain names such as www.colorado811.org into Internet Protocol (IP) addresses like 12.90.60.167. All customers connected to the internet use this service whether they are aware of it or not.

What do you need to do?
All customers need to ensure their PC’s, servers, routers, firewalls, and any other networked devices that require access to Colorado 811 systems via the internet have our new DNS IP address ranges programmed/whitelisted. On 12/16/18 at approximately 10:00 AM, the old DNS IP addresses will be changed. The old IP addresses will start to fail shortly after if you have not prepared. Failure to take action may negatively impact your access to Colorado 811 online services.

What Services are impacted?

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By Whitney Nichols
2018 Legislative Membership Changes Presentation
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Thank you for attending the 2018 Legislative Membership Meeting. If you would like to download the slides, please click here to view the presentation, for a PDF copy of the slides, click here.

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By Whitney Nichols
Holiday Closure – Thanksgiving 2018
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Colorado 811 will be closed Thursday, November 22nd, 2018 for Thanksgiving Day. This means the Contact Center will only process Damage and Emergency Requests on the 22nd. Normal Locate Requests called in on Tuesday, November 20th will be due on Friday, November 23rd at 11:59pm. Normal Locate Requests called in on Wednesday, November 21st will be due on Monday, November 26th at 11:59 pm. For any questions or concerns regarding holiday closures, please contact our front desk at (303) 232-1991.

Reminder to Colorado 811 Members:

  • Mark by (Locate By) dates are not scheduled on any Federal Holiday
  • The phone number for Colorado 811 to call during holiday closures should be the same as your after hours number
  • If your organization is a non-participant in after hours notification, you will not be notified on holidays
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By Whitney Nichols