Member Services

The Member Services department handles the contact information and notification area data for each member, as well as updating the mapping utilized by Ticket Entry, Web Ticket Entry and WebTMS.

Members are requested to update their member information by using one of our electronic forms or by written request to Member Services at [email protected].

You can contact the Member Services department Monday thru Friday from 7am to 5pm at 303-232-1991.

If you are new to membership, need assistance with an existing membership or if you have a GIS related inquiry Contact our Member Services and/or GIS Department

Click here to contact the Colorado811 GIS Administrator Click to E-Mail Member Services Assistant - Carli White Click to E-Mail Member Services Assistant - Melany Wellensiek
Member Services Administrator Member Services Assistant Member Services Assistant
Carla Sanchez Carlie White Melany Wellensiek
(303) 205-6367 (303) 205-6332 (303) 205-6374

 

Holiday Closure Form

Click here to print out this form and fax or email


 

Database Update Guidelines

The benefits of going into a Tier One membership
  1. Tier One membership offers full service notification through Colorado 811-UNCC. Locate requests are sent from Colorado 811-UNCC directly to your company or your contract utility locator via e-mail listing all contact information for person excavating, type of work, who the work is being done for, county, city, address or intersection of where they are requesting locates and a description of where the locates are needed.
  2. All phone calls into Colorado 811-UNCC are recorded and kept for 3 years, if call recordings are needed by Tier One members we will supply those if requested. Tier Two’s have to subpoena the call recording from Colorado 811-UNCC.
  3. All locate tickets are also kept for 3 years. If a copy of a ticket (within the last 3 years) is needed we will supply that at request. Tier Two’s do not receive this information and will have to subpoena the ticket if needed.
  4. Appointment scheduling is available, but not mandatory, if a Tier One member would like to offer that option. Appointment scheduling is at no additional charge.
  5. A Tier One membership requires a two year commitment, in accordance with state law.
  6. Positive Response is offered to Tier One members. Positive response is a way to “Close” the ticket out by sending a response to the excavator through Colorado 811-UNCC
  7. A Ticket management system is offered to Tier One members at no additional cost. The program is called WebTMS, used to receive your locate requests, assign them to a locator and close the ticket using positive response all through one application.
  8. During business hours we will give you a courtesy call on Damage Tickets.
  9. During after hours we will give you a courtesy call for Emergency Locates as well as Damage tickets.
  10. We offer an automated call out for our courtesy calls which you will receive as soon as the ticket is processed.

Membership Database Update Guidelines

Member database is the responsibility of the facility owner. All changes to the database must be submitted in writing, to include mail, fax or e-mail to notify Colorado811 Member Services of the requested change.

To better serve member needs, the following time line is recommended.

  • Member contact information updates will be accomodated in a timely manner with the resources and personnel available at the time of the request .
  • Database notification in tabular format should be submitted at least ten (10) business days prior to the time that notification would be needed for the geographic area submitted. From the date Colorado811 receives the update request, a total of three (3) business days are needed to complete the requested update into the existing database. The member facility will be informed when the update is complete, either by telephone or e-mail. Upon request, a revised database notification report can be obtained from Member Services.
  • Database notification in digital format (i.e. Shape Files) should be submitted at least ten (10) business days prior to the time that notification would be needed for the geographic area submitted. From the date Colorado811 receives the database update request, a total of five (5) business days are needed to complete the requested update into the existing database. The member will be informed when the update is complete, via e-mail. It's the Members' responsibility to view the update on-line. It is necessary for the member to establish a editing/viewing account with the assistance of Colorado811 personnel. Contact Member Services personnel for more information. A database validation form will need to be completed with each database update request submitted.
  • All digital data is processed through the Colorado811 GIS department. All requests for Shape Files of existing member facility notification database will require an e-mail sent to the GIS Department. Please allow ten (10) business days from the date of the request to complete this process.

In the Colorado One Call law it states that if you own or operate any underground facilities on or near a public right-of-way or easement you should be registered with Colorado 811 – UNCC.

Requirements for Importing ESRI Shape Files for Member Notification Area

This describes the required format of ESRI Shape files that can be imported into the Colorado 811 notification database.
The Shape file types supported are POINT, LINE and POLYGON. For POINT and LINE shape files, you must specify a buffer distance to apply to the file to create a polygon shape file. A buffer is a radius of a point and/or a line. Minimum buffer that can be applied to a point and line file is 250ft and the maximum is 1000ft.

Shape Files submitted should be packaged in a ZIP file and e-mailed, containing at least the following four (4) files:
(1) ESRI Shape (.SHP) File
(2) ESRI Shape (.SHX) Index File
(3) ESRI Shape (.DBF) Attributes File
(4) ESRI Shape (.PRJ) Coordinate System File
Along with the data please include the following information about the data.
(A) Sender Information - Who is supplying the shape file(s):
a. Name and contact information
(B) Member Code - The member code for which the notification areas will be applied to.
(C) Effective Date - The date at which the notification areas will become "effective". You may specify that the notification areas be effective immediately or at some date in the future.
(D) Expiration Date - The date at which the notification areas will expire. You may specify that the notification areas expire NEVER or at some specific date in the future.
(E) Counties Covered - Which counties are covered by the submitted shape file. This can be a list of one or more counties, or you can specify the entire state (i.e., any counties the shapes fall into.)
(F) Buffer Distance (in FEET) - If the shape file being submitted contains point or line features, they will be buffered and converted into polygons. You must specify the buffer distance in feet for these types of shape files. Shape files containing polygons are assumed to already include the necessary buffers.
IMPORTANT NOTES AND LIMITATIONS:
(1) When shape files are imported into the mapping database, they are automatically clipped to the county or counties they intersect.
(2) Polygons are limited to 4 square miles in area. Polygons that are larger than 4 square miles will be partitioned into smaller polygons that cover the same area.
(3) Polygons which are made up of more than 9 points will be simplified.
(4) There is a maximum density limit of 16 polygons per quarter minute grid.

Membership FAQ’s

Am I required to be a member?

-Colorado State Law, Senate Bill 00-184 requires all underground facility owners/operators in Colorado to be a member at UNCC-Colorado 811.

What are the levels of membership offered?

-There are three types of membership offered at UNCC-Colorado 811, Tier One and Tier Two and Excavator Membership.

What is the difference between Tier One, Tier Two and Excavator members?

- Tier One membership receives direct notification from the call center regarding excavations in or around the registered members defined notification area. A Tier One membership requires a two year commitment, in accordance with state law.

-Tier Two members register a company name, define a service territory or notification area and provide a single phone number for contact. Tier Two members are NOT directly notified by the call center. When appropriate UNCC requests that the caller/excavator call the Tier Two directly. It is the excavator’s responsibility to make Tier Two’s aware of proposed excavation.

-Excavator membership is a yearly $100 fee that allows the excavating company registering to vote and/or run for a seat on the UNCC-Colorado 811 Board of Directors as well as access to the Expedite website.

What is the Excavator Membership?

-Excavator membership is a yearly $100 fee that allows the excavating company registering to vote and/or run for a seat on the UNCC-Colorado 811 Board of Directors.

 

How much does it cost to get registered?

-Tier One and Tier Two memberships are a one-time fee of $25.00.

- Excavator membership is a yearly $100 fee

Is the $25.00 application fee a yearly fee?

-The Tier One and Tier Two application fee is a one-time fee.

-The excavator membership is a yearly fee of $100

What are the member classifications?

-Cable Television

-Liquid Pipeline

-Electric Cooperative

-Government

-Electric Distribution

-Communications

-Gas Distribution

-Water/Sewer

-Gas Transmission/Gathering

-Excavator

What is Tier One member classification?

-Each classification has a board member representative.

What is the Tier Two member classification?

-An additional board member represents the Tier Two membership, collectively, regardless of type of facility

Who are the Board of Directors?

- A list of the current Board of Directors is available on http://colorado811.org/board-of-directors/ . Board members are voted into their position by the utilities in the same category as their facility classification. Directors hold positions for a two-year term.

Who is responsible for marking lines?

-It is the responsibility of the facility owner to identify and/or locate their underground facilities. UNCC is a communications link only and does not perform any type of locating services.

Billing Questions

How are the fees assessed for membership?

-UNCC-Colorado 811 charges on a per transmission basis. Each transmission is $1.43 in 2015. You will not be charged for messages or End-Of-Day audits.

Can I pay my bill online?

-No, invoices are sent via e-mail or US Postal Service to pre-established billing contact.

Do you take credit cards?

-No, all checks must be made payable to UNCC or Utility Notification Center of Colorado

When is the invoice due?

-Invoices are due in full upon receipt. Any overpayment will be credited to the account and applied to the next billing cycle.

Updates To Membership

How do I change my contact information with UNCC-Colorado 811

-Contact Member Services at [email protected]

What is an End-Of-Day Audit (EOD)?

-Two (2) End Of Day audits (summaries) will be sent at the end of each day (midnight) to recap

the amount of tickets received and their ticket numbers for that day.

-If no tickets were received the EOD will have zeros next to Total.

-There will be two End Of Day audits, to reflect the A and B ticket numbers. You

will see UNCCa or UNCCb next to the *EOD* at the top left hand corner.

Database Questions

How do you know what tickets to send me?

-Each member defines an area of notification either by Township, Range, Section, and Quarter Section or by submitting digital file for polygonal coverage

What is area of notification?

-The area in which your company will get notified of anyone that calls 811 before excavating.